At JATA, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a flexible return and refund policy.
1. Return Window
- You can return your order within 7 days from the delivery date.
2. Eligibility
- Items must be in their original condition with all tags attached.
- Items must not have been worn, altered, or washed.
- Items must be returned in their original packaging.
3. Refund Options
- Money back: Receive a full or partial refund to your original payment method.
4. Refund Process
i. Contact us: Email us at jata.asansol@gmail.com to initiate the return process.
ii. Provide order details: Include your order number, reason for return, and whether you prefer store credit or a refund.
iii. Ship the item: Send the item back to us at specified address.
iv. Refund issuance: Once we receive and inspect the item, we'll issue your refund within 3 days.
5. Exceptions
- Final sale items: Certain items marked as "final sale" cannot be returned or exchanged.
- Personalized items: Personalized or customized items cannot be returned or exchanged.
6. Exchange Policy
- We do not offer direct exchanges. Please place a new order for the desired item and return the original item for a refund.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item is defective or was sent in error.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us.
